Frequently Asked Questions

Do you offer free shipping?

Yes. We offer free US shipping for orders $80.00 and over. Choose the Free Shipping option at checkout.

We also offer free international shipping to approved countries for selected products. These items are identified at the bottom of the product description by FREE WORLDWIDE SHIPPING.

Where do I find my order tracking details?

After your order has been shipped we will send you an email which contains your order tracking details. If you placed your order while logged into your account, your order tracking details will also appear within your account. Log in to your account then select My Orders.

Please allow up to 24 hours after your order is shipped for your order tracking information to be updated by the shipping firm.

When will my order be shipped? When will I receive it?

Your order will normally be shipped on the same business day if placed before 11:00 AM Eastern Time. Otherwise, your order will usually ship on the following business day. For US-bound orders, you will normally receive your order within 2 to 4 business days after shipping. For international orders, please allow 6 to 10 business days transit time.

Will my order be discreetly packaged & billed?

Yes. Your package will arrive in plain packaging with only a nondescript return address. Nothing will indicate its contents or the sender’s name. Your order charge will appear as SAT on your bank card statement. Your privacy is extremely important to us.

Are your products in brand new condition?

Yes. All of our products are shipped in brand new, factory-fresh condition.

Does Satisfaction ship to APO, DPO & FPO addresses?

Yes. We gladly ship to all US military and Diplomatic Post Offices overseas, including APO, DPO and FPO. Shipping to these addresses is priced at the same low rates as domestic US orders.

During Checkout in the State pull-down menu, select the appropriate Armed Forces designator (ie, AA, AE, or AP) from the bottom of the list.

I can’t find a product that I’m looking for. Can you add it?

Yes. Please contact us and we will do our best to accommodate you. We can usually add a new product to our stock on the same business day. We will inform you when your product is available.

How will a charge from Satisfaction appear on my card statement?

For discreetness, charges from Satisfaction will show on your card statement simply as: SAT.

Does Satisfaction accept returns?

Yes. We will gladly replace, free of charge, any defective or damaged item purchased from our store within 30 days from the date of purchase. When you receive your order, be sure to check your items to verify they are undamaged and working properly. Contact us as soon as possible to report any discrepancies, damage, or defects. After 30 days from the date of purchase we recommend contacting the product manufacturer for warranty service, if applicable.

We will accept for refund any product purchased from our store within 30 days if the original shipping box has not been unsealed and/or opened in any way. After we have received and inspected the parcel we will issue you a product refund less a 20% restocking fee and any shipping & handling fees originally paid.

Product Return Procedure

Mark the original, unopened shipping box with “RETURN TO SENDER” then return it to the appropriate shipping firm (eg, USPS, UPS, FedEx) within 7 days. Due to the nature of the products we sell and for sanitary reasons, we cannot accept for refund any product if the original shipping box has been unsealed and/or opened in any way.

For defective item replacement, please allow up to 5 business days (for international orders, 6-10 business days) for processing and transit to receive your new item. Returns received after 30 days will not be processed.

Undeliverable & Refused Orders

Always verify that your shipping and email address is correct before placing your order. Shipments returned to us as either undeliverable or refused can be reshipped only once, with additional re-shipping charges. If you decide to cancel an undeliverable or refused order, the original shipping charges will still apply, along and a 20% restocking fee.

Refund Account

Refunds will be credited only to the same account that you had used for your purchase.

Our Commitment to You

We are dedicated to carrying the highest quality products and offering superior customer service. Contact us if you have any questions or concerns.

Will I be required to pay customs or duty fees if I’m outside the US?

Yes. Our shipping fees cover the cost of freight only. The customer is responsible for any applicable foreign customs taxes, duties and/or brokerage fees. The customer will be responsible for paying any such additional costs that may be incurred when their package crosses an international border. Please check your country’s customs regulations if you have any further questions. All items are shipped from our United States warehouse.

Does Satisfaction ship products outside of the United States?

Yes. We ship to the following countries and territories:

  • Australia
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Japan
  • Netherlands
  • New Zealand
  • Norway
  • Portugal
  • Puerto Rico
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

In the future we may offer shipping to additional countries. Please re-check this page periodically.

All items are shipped from our US warehouse. Payment of customs duties, fees or taxes (if applicable) are the responsibility of the customer. For international orders, please allow 6 to 10 working days shipping transit time. For your privacy, all products will arrive discreetly packaged.

How do you determine shipping charges?

Shipping is charged by the weight and size of the package as well as shipping distance. Larger, heavier items will cost more to ship than smaller, lighter-weight items. Grouping items together when ordering will usually result in lower per-item costs for shipping.

We always locate the lowest cost shipping method available to quickly and reliably deliver your order. We add a nominal amount to cover our handling costs (i.e., packing labor and materials). Our goal is to keep shipping fees as low as possible.

How do I pay for my order?

We accept MasterCard, Visa, American Express, Discover, and PayPal. All payment information is encrypted and securely processed.

Can I change my order once it’s been placed?

Yes, it is possible to change an order before it has been shipped (please note that orders usually ship within one business day). If you would like to change your order, please contact us as soon as possible and we will do our best to accommodate you. After an order has been shipped we are not able to change it.

The item I want is out of stock. When will it be in?

Our stock is updated continuously each day. Please check back frequently for updates on items listed as out of stock. Contact us if you have any questions.