Frequently Asked Questions

I didn’t receive a receipt after ordering. Where is it?

A receipt is always sent immediately after an order is placed, however in some instances it may end up in your spam folder. In this case, we suggest adding our email address to your contact list to help prevent this from occurring in the future. Some email systems will reject and discard all messages containing adult product descriptions and/or domain names.

Additionally, the email address may have been entered incorrectly when the order was placed. If you created an account, log in to your account and verify the address is correct and change it if necessary. For guest orders, contact us via email to verify that the email address on your order is correct.

My order was canceled. When will I receive my refund?

We normally send your refund on the same business day and send an email confirmation. Depending on the card processing banks involved, it may take up to 5 business days for the refund to appear on your card statement. If you have already received your refund confirmation email, we suggest contacting your card processing bank to check on its status. In some cases, our refund email may end up in your spam folder.

Do you offer free shipping?

Yes, we offer free shipping to US destinations for orders $89 and over. Choose the Free Shipping option at checkout.

We also offer free international shipping to approved countries for selected products. These items are identified at the bottom of the product description by FREE WORLDWIDE SHIPPING.

Where do I find my order tracking details?

After your order has been shipped we will send you an email which contains your order tracking details. If you placed your order while logged into your account, your order tracking details will also appear within your account. Log in to your account then select My Orders. Please allow up to 24 hours after your order is shipped for your order tracking information to be updated by the shipping firm (e.g., USPS, UPS, or FedEx).

If you can’t seem to locate your tracking email, check your spam folder. If it’s found there, we suggest adding our email address to your contact list to help prevent this from occurring in the future. Some email systems reject all messages containing adult product descriptions and/or domain names. Additionally, the email address may have been entered incorrectly when the order was placed. If you created an account, log in to your account and verify the address is correct. For guest orders, contact us via email to verify that the email address is correct.

When will my order be shipped? When will I receive it?

Your order will normally be shipped on the same business day if placed before 10:00 AM Eastern Time. Otherwise, your order will usually ship on the following business day. For US-bound orders, you will receive your order within approximately 2 to 4 business days after shipping. For international orders, please allow approximately 6 to 10 business days transit time.

Will my order be discreetly packaged & billed?

Yes, protecting your privacy is extremely important to us. Your package will arrive in plain packaging with only a nondescript return address. Nothing will indicate its contents or the sender’s name. Your order charge will appear as SAT on your bank card statement.

Are your products in brand new condition?

Yes. All of our products are brand new.

Does Satisfaction ship to APO, DPO & FPO addresses?

Yes. We gladly ship to all US military and Diplomatic Post Offices overseas, including APO, DPO and FPO. Shipping to these addresses is priced at the same low rates as domestic US orders.

During Checkout in the State pull-down menu, select the appropriate Armed Forces designator (ie, AA, AE, or AP) from the bottom of the list.

I can’t find a product that I’m looking for. Can you add it?

Yes. Please contact us and we will do our best to accommodate you. We can usually add a new product to our stock on the same business day. We will inform you when your product is available for purchase.

How will a charge from Satisfaction appear on my card statement?

For discreetness, charges from Satisfaction will show on your card statement simply as: SAT.

Does Satisfaction accept returns?

Yes. We will gladly replace, free of charge, any defective or damaged item purchased from our store within 30 days from the date of purchase. When you receive your order, be sure to check your items to verify they are undamaged and working properly. Contact us as soon as possible to report any discrepancies, damage, or defects. After 30 days from the date of purchase we recommend contacting the product manufacturer for warranty service, if applicable.

We will accept for refund any product purchased from our store within 30 days if the original shipping box has not been unsealed and/or opened in any way. After we have received and inspected the parcel we will issue you a product refund less a 20% restocking fee and any shipping & handling fees originally paid.

Product Return Procedure

Mark the original, unopened shipping box with “RETURN TO SENDER” then return it to the appropriate shipping firm (eg, USPS, UPS, FedEx) within 2 days. Due to the nature of the products we sell and for sanitary and health reasons, we cannot accept for refund any product if the original shipping box has been unsealed and/or opened in any way.

For defective item replacement, please allow up to 5 business days (for international orders, 6-10 business days) for processing and transit to receive your new item. Returns received after 30 days will not be processed.

Undeliverable & Refused Orders

Always verify that your shipping and email address is correct before placing your order. Shipments returned to us as either undeliverable or refused can be reshipped only once, with additional re-shipping charges. If you decide to cancel an undeliverable or refused order, the original shipping charges will still apply, along with a 20% restocking fee.

Refund Account

Refunds will be credited only to the same account that you had used for your purchase.

Will I be required to pay customs or duty fees if I’m outside the US?

We recommend contacting your country’s customs agency and/or reviewing their website before ordering. Our shipping fees cover the cost of freight only. The customer is responsible for any applicable foreign customs fees, duties, taxes, brokerage fees, and any additional costs that may be incurred when their parcel crosses an international border. All of our items are shipped from our United States warehouse.

Does Satisfaction ship products outside of the United States?

Yes. We ship to the following countries and territories:

  • Australia
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Guam
  • Ireland
  • Netherlands
  • New Zealand
  • Norway
  • Portugal
  • Puerto Rico
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

In the future we may offer shipping to additional countries. Please re-check this page periodically.

All items are shipped from our US warehouse. Payment of customs duties, fees or taxes (if applicable) are the responsibility of the customer. For international orders, please allow 6 to 10 working days shipping transit time. For your privacy, all products will arrive discreetly packaged.

How do you determine shipping charges?

We offer free shipping to US destinations for orders over $89.

For orders costing less than $89 or those shipped internationally, shipping is charged by the weight and size of the package as well as shipping distance. Larger, heavier items will cost more to ship than smaller, lighter-weight items. Grouping items together when ordering will usually result in lower per-item costs for shipping. We always locate the lowest cost shipping method available to quickly and reliably deliver your order. We add a nominal amount to cover our handling costs (i.e., packing labor and materials). Our goal is to keep shipping fees as low as possible.

How do I pay for my order? Is it safe?

We accept MasterCard, Visa, American Express, and Discover. All payment information is safely encrypted and securely processed. We never store your card information on our servers.

Can I change my order once it’s been placed?

Yes, it is possible to change an order before it has been shipped (please note that orders usually ship within one business day). If you would like to change your order, please contact us as soon as possible and we will do our best to accommodate you. After your items have been pulled at our warehouse we are not able to change it.

The item I want is out of stock. When will it be in?

Our stock is updated continuously. Please check back frequently for updates on items listed as Out Of Stock. Contact us if you have any questions.