I can’t find a product that I’m looking for. Can you add it?

Yes. Please contact us and we will do our best to accommodate you. We can usually add a new product to our stock on the same business day. We will inform you when your product is available.

When will my order be shipped? When will I receive it?

Same Day Shipping: Your order will normally ship on the same business day if placed before 11:00AM ET (8:00AM PT). Otherwise, your order will ship on the following business day. You will usually receive your order within 2 to 4 working days after shipping. For international orders, please allow 6 to 10 working days for your items to be delivered.

Our goal is to make sure that you receive your order as quickly as possible.

How will a charge from Satisfaction appear on my card statement?

For discreetness, charges from Satisfaction will show on your card statement simply as: SAT.

Does Satisfaction accept returns?

Yes. Your Satisfaction is guaranteed. We will gladly provide a refund or replace defective or damaged items. We work hard to ensure items arrive in perfect condition, but we understand that sometimes this isn’t always the case. When you receive your package, be sure to check your items to make sure they are in new condition and are working properly. Please report any discrepancies to us as soon as possible. Contact us as soon as possible to report any product damage or defects.

For sanitary/hygienic purposes and the intimate nature of the products we sell, ALL SALES ARE FINAL. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

NOTICE: Before returning, always contact us first to receive an RMA number, shipping instructions, and a return address or your shipment may be lost in transit. Please return damaged or defective items in their original packaging within 14 days. Items returned without original packaging or not purchased from us will NOT be refunded.In your return package please include:

  • The original packing slip, if applicable.
  • A note telling us what the problem was and whether you would like a refund or a replacement of the defective item.

Please allow up to 10 business days to receive your replacement or refund. Refunds will be credited only the account that you had used for your purchase.

Verify your shipping address is correct before placing your order. Refused and returned shipments will be reshipped only once, with additional re-shipping charges. If you choose to cancel a refused or returned order, shipping charges will still apply, along and a 20% restocking fee.

If you find you were billed for an item and it is not in your box, we apologize. It is extremely rare, but errors can happen. Contact us within 48 hours and we will issue a replacement or a credit.

We are dedicated to carrying only the highest quality adult products and maintaining superior customer service. Please contact us if you have any questions or concerns.

Will I be required to pay customs or duty fees if I’m outside the US?

Yes. Our shipping fees cover the cost of freight only. The customer is responsible for any applicable foreign customs taxes, duties and/or brokerage fees. The customer will be responsible for paying any such additional costs that may be incurred when their package crosses an international border. Please check your country’s customs regulations if you have any further questions. All items are shipped from our United States warehouse.

Will my order arrive discreetly packaged?

Yes. Your package will arrive in plain packaging with only a nondescript return address. Nothing will indicate its contents or the sender’s name. Your privacy is extremely important to us.

Does Satisfaction ship products outside the United States?

Yes. In addition to the United States, we ship products to all US territories (i.e., Puerto Rico, Guam, US Virgin Islands, American Samoa and Northern Mariana Islands). Additionally, we ship to all US military and diplomatic post offices overseas (i.e., APO, DPO and FPO).

We ship internationally to the following countries:

  • Australia
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Japan
  • Netherlands
  • New Zealand
  • Norway
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom (UK)

In the future we may offer shipping to additional countries. Please re-check this page periodically.

All items are shipped from our US warehouse. Payment of customs duties, fees or taxes (if applicable) are the responsibility of the customer. For international orders, please allow 6 to 10 working days transit time for delivery. For your privacy, all products will arrive discreetly packaged.

How do you determine shipping charges?

Shipping is charged by the weight and size of the package as well as shipping distance. Larger, heavier items will cost more to ship than smaller, lighter-weight items. Grouping items together when ordering will usually result in lower per-item costs for shipping.

We always locate the lowest cost shipping method available to quickly and reliably deliver your order. We add a nominal amount to cover our handling costs (i.e., packing labor and materials). Our goal is to keep shipping fees as low as possible.

How do I pay for my order?

We accept major credit or debit cards, including Visa, MasterCard, American Express, Discover, Diners Club and JCB. In addition, we accept PayPal payments.

Can I change my order once it’s been placed?

Yes, it is possible to change an order before it has been shipped (please note that orders usually ship within one business day). If you would like to change your order, please contact us as soon as possible and we will do our best to accommodate you. After an order has been shipped we are not able to change it.

The item I want is out of stock, when will it be in?

Our stock is updated continuously each day. Please check back frequently for updates on items listed as out of stock. Contact us if you have any questions.