Frequently Asked Questions

Why is my card charge being declined?

Check to make sure that the Billing Address submitted with your order exactly matches the billing address on your card statement. If the address is correct, we suggest contacting your card issuing bank to inquire of the reason for the decline. You may also try using a different card. If your order has been repeatedly declined through multiple ordering attempts, please resubmit your order after an hour or more has passed. We accept Visa, MasterCard and American Express. We do not accept Discover.

Do you have a physical retail store that I can visit?

In order to keep our prices as low as possible, we do not operate a physical retail store. Our products are offered online only.

Why does my order tracking keep stating Pre-Shipment?

Your order was shipped and is in-transit, however the shipper skipped its initial tracking scan. This has been a common occurrence recently. Please allow additional time for the shipper to update its tracking at some point during your parcel’s journey through their delivery network. In many cases, the “Pre-Shipment” status will suddenly change to “Out For Delivery.”

I didn’t receive a receipt after ordering. Where is it?

A receipt is always sent immediately after an order is placed, however in some instances it may end up in your spam folder. In this case, we suggest adding our email address to your contact list to help prevent this from occurring in the future. Some email servers reject all messages containing adult product descriptions and/or domain names.

Additionally, your email address may have been entered incorrectly when the order was placed. If you created an account, log in and verify that your email address is correct. For guest orders, message us to verify that the email address on your order is correct.

My order was canceled. When will I receive my refund?

We always void our pending card charge upon order cancellation. Depending on your card issuing bank’s policies, it may take up to 5 business days (up to 10 business days for international transactions) for them to remove it from your statement. If more than 10 business days have passed since your order cancellation was processed and our pending charge still remains on your card activity, we recommend contacting your card issuing bank to inquire as to when they will delete it.

Do you offer Free Shipping?

Yes:

Free Shipping Service Areas

United States, Puerto Rico, US Territories, APO, FPO & DPO: Order over $69
Canada: Order over $129
All Other Supported Countries: Order over $139

Where do I find my order tracking details?

After your order has been shipped we will send you an email which contains your shipment tracking details. If you placed your order while logged into your account, your order tracking details will also appear within your account. Log in to your account then select My Orders. Please allow approximately one business day after your order has shipped for your order tracking information to be updated by the shipper (ie, USPS, UPS, or FedEx).

If you can’t seem to locate your tracking email, check your spam folder. If it’s found there, we suggest adding our email address to your contact list to help prevent this from occurring in the future. Some email systems reject all messages containing adult product descriptions and/or domain names. Additionally, the email address may have been entered incorrectly when the order was placed. If you created an account, log in to your account and verify the address is correct. For guest orders, contact us via email to verify that the email address is correct.

When will my order be shipped? When will I receive it?

Your order will usually be shipped on the same business day if placed before 10:00 AM Eastern Time, otherwise it will usually ship on the following business day. For Standard US shipping, you will receive your order in approximately 2 to 4 business days after shipment. For Free US shipping, you will receive your order in approximately 5 to 7 business days after shipment.

For International orders (ie, those shipped outside of the US), please allow approximately 5 to 10 business days after shipment for transit and customs clearance. For Free International shipping, you will receive your order in approximately 6 to 10 business days after shipment.

Your order tracking number will be sent to you after it has shipped. All shipment and delivery times are estimates only.

Will my order be discreetly packaged?

Yes, protecting your privacy is extremely important to us. Your package will arrive in plain packaging with only a nondescript return address. Nothing will indicate its contents or the sender’s name.

Do you ship to US Military & Diplomatic Mail addresses?

Yes, we gladly ship to all US Military & Diplomatic Mail addresses (ie, APO, FPO & DPO). When at Checkout, for the Shipping Address State, select the appropriate designator (ie, AA, AE, or AP) from the bottom of the list. We offer Free Shipping for orders over $69 to US Military & Diplomatic Mail addresses.

How will the charge for my order appear on my card statement?

Charges from our store will appear on your card statement as: SATISFACTION.COM

Do you accept Returns or Exchanges?

Defective or Damaged Item Returns

Our store or the product manufacturer will gladly replace with a brand new identical item, any defective or damaged product purchased from our store within 30 days from the date of purchase. When you receive your order, be sure to check your items to verify they are undamaged and working properly. Message us as soon as possible to report any discrepancies, damage, or defects. After 30 days from the date of purchase we recommend contacting the product manufacturer for warranty service, if applicable. Retain the item, related packaging and materials, as they may be required in order to process your return. Refunds are not available for defective or damaged item returns.

Product Returns

Except for “Defective or Damaged Item Returns” listed above, due to the highly intimate nature of the products we sell and for sanitary and health reasons, all items are non-returnable and non-exchangeable. Customer safety is our priority.

Non-Deliverable Order Returns

Always verify that your shipping and email address are exactly correct before placing your order. Shipments returned to us as non-deliverable will be inspected and restocked only if received in the original, unopened shipping container and must be in brand new, resellable condition. Restockable items will incur a 30% product restocking fee. Shipping and handling fees are non-refundable. Any unsealed or non-original shipping container or products received in used and/or non-resellable condition will be discarded and not refunded. We are not responsible for payment of return postage. Refunds will only be credited to the same card originally used for the purchase.

Will I be required to pay customs or duty fees if I’m outside the US?

The customer is responsible for any applicable foreign customs fees, duties, taxes, brokerage fees, and any additional costs that may be incurred when their parcel crosses an international border. Our shipping fees cover the cost of freight only. All orders are shipped from our United States warehouse. We recommend contacting your country’s customs agency and/or reviewing their website before ordering.

Do you ship orders Internationally?

Yes, we ship to the following countries and territories:

  • American Samoa
  • Australia
  • Austria
  • Belgium
  • Bermuda
  • British Virgin Islands
  • Canada
  • Cayman Islands
  • Czech Republic (Czechia)
  • Denmark
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greenland
  • Guam
  • Hungary
  • Iceland
  • Ireland
  • Japan
  • Luxembourg
  • Monaco
  • Netherlands
  • New Zealand
  • Northern Mariana Islands
  • Poland
  • Portugal
  • Norway
  • Puerto Rico
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Turks & Caicos Islands
  • United Kingdom (UK)
  • United States
  • US Virgin Islands

If your country is not listed above, we suggest using a US-based Freight Forwarding Firm. We will ship your order to them, then they will ship it to you.

How do you determine Shipping Fees?

Shipping fees are calculated by the weight and size of the package as well as shipping distance. Larger, heavier items will cost more to ship than smaller, lighter-weight items, therefore grouping items together when ordering will usually result in lower per-item costs for shipping. We always locate the lowest cost shipping method available to quickly and reliably deliver your order. We add a nominal amount to cover our handling costs (ie, labor & packing materials). Our goal is to keep shipping fees as low as possible.

Free Shipping Service Areas

United States, Puerto Rico, US Territories, APO, FPO & DPO: Order over $69
Canada: Order over $129
All Other Supported Countries: Order over $139

How do I pay for my order?

We gladly accept Credit or Debit cards: Visa, MasterCard, and American Express. We do not accept Discover.

In addition, we accept Zelle, cashiers checks, and money orders. Please message us before ordering if you would like to pay in this manner.

All prices on our site are quoted in US Dollars (USD).

How do I Cancel or Change my order?

In order to maintain our same day shipping schedule, our warehouse team packs orders within an hour after they are placed. After an order has been packed, we are unable to cancel or change it. Message us within an hour after your order was placed and we will do our best to accommodate your request. Be sure to include your order number.

The item I want is out of stock. When will it be in?

Our stock status is updated daily. We suggest rechecking the your product page each day for in-stock availability.